Always-on Managed Services

InfraSecure+ by MKI integrates a suite of essential IT services into a single, trusted platform.  Designed to be both cost-effective and scalable, InfraSecure+ delivers comprehensive support across devices, systems, networks, security, and cloud environments. By streamlining IT operations, it enhances infrastructure performance, strengthens cybersecurity, reduces operational costs, and promotes long-term sustainability.

Service That Goes Beyond the Fix

MKI’s Service Desk is built on ITSM and ITIL best practices, delivering more than just break-fix support.

Our process-driven approach is tailored to each client’s unique business  needs,  ensuring every interaction adds value. From incident resolution to strategic service management, we provide a seamless experience that aligns technology with business outcomes.

  • Phone and email availability for rapid user assistance
  • Defined response times that improve service predictability
  • Convenient access points that reduce user frustration and downtime
  • Centralized tracking of issues like login failures, password resets, and user profile problems
  • Visibility into ticket status improving transparency 
  • Faster routing and prioritization to reduce bottlenecks and support delays
  • Immediate response to break/fix issues, minimizing business disruption
  • Remote and onsite support to resolve hardware and software issues efficiently
  • User-facing technicians who deliver clear communication and friendly service
  • Around-the-clock coverage ensuring help is always available
  • Supports global teams across time zones, reducing delays in distributed companies
  • Prevents after-hours downtime from escalating into major outages
  • Continuous detection of IT issues before users are affected, improving uptime
  • Automated alerts for anomalies, allowing early mitigation
  • Reduced emergency incidents, lowering reactive workload and stress for users and IT teams
  • System patching and security updates to keep IT environments stable and secure
  • Performance optimization to reduce slowdowns and technical glitches
  • Prevention-focused maintenance, lowering long-term system failure rates
  • Tier 1-3 escalation paths ensuring complex issues reach specialists efficiently
  • Improved resolution quality for advanced systems, infrastructure, or applications issues
  • Faster turnaround by routing issues to experts best equipped to fix them

Tailored Cybersecurity. Trusted Partnerships.

Cyber threats don’t follow business hours—and neither do we. Our Managed Detection & Response (MDR) and Security Operations Center (SOC) services provide continuous monitoring, detection, and response to protect your organization from evolving cyber threats.

Our team of cybersecurity specialists monitors your environment 24/7, analyzing security events across endpoints, servers, networks, and cloud systems. Using advanced threat intelligence and advanced detection technologies, we identify suspicious behavior early and respond quickly before it becomes a serious incident.

Unlike traditional monitoring services that only generate alerts, our MDR/SOC service focuses on real security outcomes. When a potential threat is detected, our analysts investigate, validate the incident, and help contain and remediate the risk—reducing potential impact on your business.

Our service is delivered following strict corporate cybersecurity guidelines and governance standards established by our corporate security office. In addition, our security operations and processes are aligned with the NIST Cybersecurity Framework developed by the National Institute of Standards and Technology, ensuring a structured and industry-recognized approach to identifying, protecting, detecting, responding to, and recovering from cybersecurity threats.

With our MDR/SOC service, your organization gains the capabilities of a dedicated cybersecurity operations team without the cost and complexity of building one internally.

Our MDR/SOC service allows you to focus on running your business while we focus on protecting it.

Key benefits include:

  • 24/7 Security Monitoring – Continuous surveillance of your IT environment to detect threats in real time.
  • Advanced Threat Detection – Identification of sophisticated attacks that traditional security tools may miss.
  • Rapid Incident Response – Immediate investigation and containment of suspicious activity.
  • Expert Security Analysts – A team of experienced cybersecurity professionals protecting your systems around the clock.
  • Governance & Framework Alignment – Security operations guided by corporate cybersecurity standards and aligned with the NIST Cybersecurity Framework.
  • Actionable Reporting – Clear insights into incidents, risks, and recommendations to strengthen your security posture.
  • Compliance Support – Assistance in meeting regulatory and industry security requirements.

Our MDR/SOC service allows you to focus on running your business while we focus on protecting it.

  • Security Architects
  • SOC Analysts
  • Threat Hunters
  • Customer Success 
  • Industry standard technology
    • Primary: SentinelOne / CrowdStrike / MS Defender
    • Other: Carbon Black / Sophos / Palo Alto Cortex
  • Bring your own (BYO) EDR option
  • 400 days of log storage with fast, hot search
  • Core set of use cases enables by multiple analytic techniques and curated by intel researchers
  • Over 300 supported data sources
  • Unlimited Cloud Virtual Sensors
    • Available for Azure, AWS and Google Cloud.
  • Complete Visibility
    • Illuminate your network, including previously hidden areas, to provide context so you can understand more of your assets.  Rapidly gain a commanding view of your organization and all devices that log onto your network—with access to details such as DNS responses, file hashes, SSL certificate details, and user-agent strings—without relying on other teams to respond to data requests.
  •  Next-level Analytics
    •  High-fidelity, correlated telemetry is the perfect partner for analytics, AI/ML tools, and SOAR playbooks—making them far more efficient and unlocking brand new capabilities. Amplify your detections even further with insight into encrypted traffic, known entities, command and control, and more.
  •  Faster Investigations
    • Open NDR speeds response by correlating alerts, evidence, and Smart PCAP so the next answer you need is just a click away. The context NDR offers reduces false positives and slashes your alert backlog—without redesigning processes or retraining analysts—because our evidence integrates into existing workflows. What’s more, our evidence is so lightweight that it allows you to capture years of activity and establish your network’s baseline to reveal future anomalous activity.
  •  Expert Hunting
    • Hunting is the best way to find advanced attackers and deny them cover. NDR’s structured evidence is clear and complete enough to make anyone on your team an efficient hunter. It’s the exact same telemetry that the world’s most elite defenders use, and shows you everything from artifacts left by intruders to critical misconfigurations. When you hunt like the experts, you can disrupt attacks before they turn into your next big investigation.
  • Pen Testing 
  • Vulnerability Assessment
  • MDR for Email
  • Incident Response
  • Advisory, Compliance, Risk & Governance

Reliable. Proactive. Always On.

MKI’s certified Infrastructure Team delivers end-to-end managed services across your entire IT ecosystem.

We combine cutting-edge monitoring technologies with a proactive strategy that includes regular patching and upgrades—ensuring your virtual and on-premises infrastructure remains secure, optimized, and resilient. By minimizing risk and reducing downtime, we help your business stay agile, available, and ahead of the curve.

  • 24/7/365 Infrastructure Monitoring
  • Proactive Performance Monitoring
  • Threshold-Based Alerting
  • Service Health Dashboards
  • Real-time Status Portal Access
  • Tier 1-3 Incident Triage & Resolution
  • Automated Incident Ticketing
  • Escalation Management
  • Major Incident Coordination
  • Incident Communication & Updates
  • WAN/LAN Performance Monitoring
  • Router/Switch/Firewall/Wireless Access Point Health Checks
  • Bandwidth Utilization Monitoring
  • VPN Connectivity Monitoring
  • Wireless Network Monitoring
  • Physical/Virtual Server Monitoring
  • Backup Success Verification
  • Hypervisor Performance Monitoring
  • Capacity & Performance Trending
  • IaaS VM Availability Monitoring
  • Azure Platform Performance
  • Backup Success Verification
  • Inter-Virtual network performance monitoring
  • Daily/Weekly/Monthly Health Reports
  • SLA Performance Reporting
  • Trend Analysis & Forecasting
  • Root Cause Analysis Documentation
  • Change Implementation Monitoring
  • Patch Deployment Verification
  • Scheduled Maintenance Oversight
  • Documentation Updates
  • Knowledge Base Management

Scalable Compute. Anywhere You Need It.

MKI’s Compute Services deliver flexible, high-performance infrastructure across both cloud and on-premises environments.

Whether you’re running mission-critical workloads in your data center or scaling applications in the cloud, we provide the compute power, agility, and control your business demands. Our hybrid approach ensures seamless integration, optimized resource utilization, and consistent performance no matter where your workloads live.

We help you:

  • Deploy and manage virtual machines, containers, and compute clusters
  • Optimize workloads for cost, performance, and availability
  • Integrate with leading cloud platforms and on-prem infrastructure
  • Maintain security, compliance, and governance across environments

From edge to core to cloud, MKI keeps your compute strategy aligned with your business goals.

CLOUD

Azure Cloud

  • Virtual Machine, Containers
  • Storage Services [Managed Disk, Blob, File (SMB/NFS)]
  • Azure Backup Service
  • Network Services [Virtual networking, Hybrid connectivity (VPN)]
  • Security Services [Firewall, DDoS protection, Network Security Group]

ON-PREM

Network & Systems

  • Domain Services AD / DNS
  • DHCP
  • File / Print Services
  • Physical Server Management
  • Virtualization Services [VMWare ESXi, Microsoft Hyper-V]
  • Storage Service [SAN]

M365

Microsoft Services

  • Exchange Online (Email) / Microsoft Teams
  • EntreID (AzureAD)
  • SharePoint Online / OneDrive
  • License procurement & provisioning
  • Defender for Office 365